TSS 2020

Our Approach

By providing quality communication products, we are able to accommodate a diverse business market at a competitive price. Among the manufacturers’ we use in our systems are some of the most recognized and respected names in the industry like: Toshiba, Nortel and Avaya. We now are proud to announce out flagship product Mitel!

Whether your company needs a system that requires two telephones or two thousand, basic services or voicemail, email, and video conferencing, Telephone Support Systems has the sales engineers, training services and the products to guarantee a phone system that will pass your test.

Heritage Telecom was founded in 1999 and is recognized today in Northern Michigan as an industry leader in the development of voice, data and video communication.

Prior to moving to Northern Michigan, owner Ron Skoglund worked for Telephone Support Systems in Farmington Hills, MI for over 17 years. Ron saw a need in the business communications marketplace for a solid resource in Northern Michigan and created his own Telephone Support Systems business based in Gaylord. Ron’s company has been successful offering customized solutions to businesses of all sizes.

Telephone Support Systems provides support for over 1000 customers in Northern Michigan. Our service department is available to you 24 hours a day, 365 days a year.

Heritage Telecom's headquarters is located in Gaylord, Michigan, centrally located to service all of Northern Michigan. Our physical address is 3687 Old 27 South; our mailing address is PO Box 1216, Gaylord, MI 49734.

Our Approach

Telephone Support Systems, a Heritage Telecom company, located in Northern Mi with headquarters in Gaylord, Mi provides only those products that have passed the TSS test of experience, sales, support, technical training, longevity, and financial responsibility from the product manufacturer. Accordingly, we are able to supply our customers with reliable communication products that stand the test of time.

Our Story

Meet the Team


Ronald Skoglund

Founder & CEO

Ron started in the telecom business in 1983 with the divestiture of the telecommunication industry. Ron loves hunting, fishing and all types of outdoor activities with family and friends.


Susie Skoglund

Vice President

Susie was hired into the telecommunications world in 1989. She worked for other software & hardware companies before moving to Gaylord in 1999 with Ron and their 2 children. She enjoys hiking, snowshoeing, kayaking, boating and spending time with their 2 dogs.


Dan Morris

Technical Engineer/Service Manager

Dan started in telecommunications in 2000 with Heritage Telecom. He loves animals and owns a mini farm with his wife Mandy. He enjoys riding his motorcycle, camping and the outdoors.


Mark Piasecki

Voice/Data/UC Systems Engineer

Mark started with Heritage Telecom in 2011. Mark's interest in technology started at a very young age.  He enjoys camping, being outdoors, cooking, and spending time with his 2 boys.


Krystal Donajkowski

Administrative Assistant

Joined Alpine Professional Answering Service in 2003; which was acquired by Ron & Susie Skoglund in 2007. Over the years I have advanced with APAS and started to blend into the Heritage family in 2014. I love Northern Michigan and I have enjoyed living in Gaylord, MI for most of my life. I am blessed with my husband Marty and our 3 beautiful children.  I am happiest when I am camping, traveling or spending the day at the lake.